User blog comment:Jim Logan/I wanna kill Disney/@comment-4793903-20110907212631/@comment-4793903-20110907214659

Well, you could try to scare them with a lawsuit. You don't have to actually file one, but you can tell them you will for refusing services when you're in a problem. Believe me, the same thing happened to my sister in an online game a few years ago: Mom threatened to sue the owners if they didn't help her, so they helped.