User blog comment:Bill24601/IN GAME event- SHIP CUSTOMIZATION/@comment-3178344-20111215000419/@comment-3354947-20111215010202

That just tells you that the Live Chat people are NOT developers, so they do NOT have a say in any of the development team's decisions, and this also proves that they have to know how to help with tech support of ALL of Disney's MMO games, not just pirates, so they may get confused at some points on how to help. I hope this shows that the Live Chat people are not evil people out to get us players, but rather people who try to help, but make mistakes.